Disclaimer

Last updated: September 2026

About this site

Mystery Customer Insight is a mystery shopping and customer experience agency. The pages here describe our services, coverage and working method. They are marketing material, not a contract: the scope, deliverables and prices of any programme are agreed in writing before work starts.

Who owns the brand

Mystery Customer Insight is a trading brand of the non-profit organization GROMADSKA ORGANIZATSIYA "POGOVORIMO" (NGO "POGOVORIMO"), EDRPOU 44818137, registered in Ukraine. Contracts, invoices and any legal correspondence are with that organization, not with the brand name. Views expressed on this site are those of the organization.

No affiliation with the brands we visit

We are not affiliated with, endorsed by or connected to any brand named by a client or visited during fieldwork. All trademarks, names and logos are the property of their respective owners.

Findings belong to the client

Reports, scores and shopper narratives produced in a programme are confidential to the client who commissioned them. Nothing on this site reproduces a client’s findings, and we do not publish who we work for without written permission.

Fieldwork and the law

Visits are carried out as ordinary customer interactions and within the law of the market concerned, including local rules on recording and on personal data. We decline briefs that would require breaking those rules, and we do not gather non-public information about competitors.

No warranty

The content of this site is provided “as is”, without warranties of any kind. Timeframes mentioned here, such as how quickly we reply to an enquiry, are typical rather than guaranteed.

Contact

Questions about anything on this page go through the contact page.